Elder Abuse Prevention and Support Practitioner (EAPSP)

About UsAt Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.About the RoleAre you passionate about making a difference in the lives of older Australians and our community? We are seeking a dedicated Elder Abuse Practitioner to join our Gladstone team in a part-time capacity (37.5 hours a fortnight), to provide exceptional case management and support to individuals, couples, and families impacted by elder abuse. This critical role involves raising awareness within the community about the signs and prevention of elder abuse while contributing to the development and delivery of the Seniors Financial Protection Service Program (SFPS). With a focus on safeguarding older persons from financial exploitation, this position offers an opportunity to drive meaningful change and empower vulnerable members of our community.This role and balances two key components - Case Management and Community Education. You’ll blend these approaches to own the end to end program participation in your area.Case Management– By getting a deep understanding of the clients circumstances, you’ll make referrals and recommendation to services that help build a network of services, connections and support.Community education â€“ A key to the programs success and engagement will be education initiatives that promote and raise knowledge of signs of elder abuse. You must be able to quickly develop rapport with a range of community services and stakeholders, in turn promoting RAQ, the program and creating advocacy in the community.Additional responsibilities include:A key to the programs success and engagement will be education initiatives that promote and raise knowledge of signs of elder abuse. You must be able to quickly develop rapport with a range of community services and stakeholders, in turn promoting RAQ, the program and creating advocacy in the community.Provide accurate and timely information, advice and options availableDisplay sensitivity in the management and coordination of cases, often acting as first contact, you may need to gather information in a supportive manner, underpinned by a demonstrated understanding of theoretical knowledge of Elder Abuse. Counselling experience and qualifications are an advantage.About YouTo be successful in this position, you will have:Undergraduate level qualifications in social or behavioural sciencesDemonstrated experience in working with clients in a variety of settings and applying a case management framework within complex cases. Demonstrated previous experience in delivering case management and/or counselling to the clients affected by elder abuse is highly desiredDemonstrated experience providing counselling in a variety of settings, for example individuals, couples, children, young people, families, and groups.Demonstrated experience in financial counselling.What We Can Offer YouAt RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters. Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. The salary being offered is between $86,000.00 to $100,000.00 per annum, pro rata for part time, to be negotiated depending upon qualifications and experience, plus superannuation. How to ApplyTo apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking Apply Now!Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application now!Applications close Wednesday 2 July 2025 AUD Gladstone 4680

Elder Abuse Prevention and Support Practitioner (EAPSP)

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. 

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. 

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.


About the Role

Are you passionate about making a difference in the lives of older Australians and our community? We are seeking a dedicated Elder Abuse Practitioner to join our Gladstone team in a part-time capacity (37.5 hours a fortnight), to provide exceptional case management and support to individuals, couples, and families impacted by elder abuse. This critical role involves raising awareness within the community about the signs and prevention of elder abuse while contributing to the development and delivery of the Seniors Financial Protection Service Program (SFPS). With a focus on safeguarding older persons from financial exploitation, this position offers an opportunity to drive meaningful change and empower vulnerable members of our community.

This role and balances two key components - Case Management and Community Education. You’ll blend these approaches to own the end to end program participation in your area.

  • Case Management– By getting a deep understanding of the clients circumstances, you’ll make referrals and recommendation to services that help build a network of services, connections and support.
  • Community education â€“ A key to the programs success and engagement will be education initiatives that promote and raise knowledge of signs of elder abuse. You must be able to quickly develop rapport with a range of community services and stakeholders, in turn promoting RAQ, the program and creating advocacy in the community.

Additional responsibilities include:

  • A key to the programs success and engagement will be education initiatives that promote and raise knowledge of signs of elder abuse. You must be able to quickly develop rapport with a range of community services and stakeholders, in turn promoting RAQ, the program and creating advocacy in the community.
  • Provide accurate and timely information, advice and options available
  • Display sensitivity in the management and coordination of cases, often acting as first contact, you may need to gather information in a supportive manner, underpinned by a demonstrated understanding of theoretical knowledge of Elder Abuse. Counselling experience and qualifications are an advantage.

About You

To be successful in this position, you will have:

  • Undergraduate level qualifications in social or behavioural sciences
  • Demonstrated experience in working with clients in a variety of settings and applying a case management framework within complex cases. 
  • Demonstrated previous experience in delivering case management and/or counselling to the clients affected by elder abuse is highly desired
  • Demonstrated experience providing counselling in a variety of settings, for example individuals, couples, children, young people, families, and groups.
  • Demonstrated experience in financial counselling.

What We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: 

  • Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. 

  • Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. 

  • Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. 

  • Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters. 

  • Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. 

  • Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. 

  • Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. 

The salary being offered is between $86,000.00 to $100,000.00 per annum, pro rata for part time, to be negotiated depending upon qualifications and experience, plus superannuation. 

How to Apply

To apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking Apply Now!

Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application now!

Applications close Wednesday 2 July 2025